All Wavelength AV Technicians report to the Field Project Manager and is responsible for delivery, installation, troubleshooting, instruction, and in-home up selling of products, services, and warranties.
Deliver and set up product according to instuctions and explains products and services in a clear and compelling manner to the client.
Maintains vehicle inventory for installation tools and supplies.
Maintains vehicle cleanliness and organization at all times.
Follow procedures to set up and breakdown installation sites
Run and terminate all wire types without assistance
Crimp Rg6 and RJ45 connections
Perform flat & tilt TV installations
Install receivers and components
Basic connection of smart home and media devices
Basic wire management (power wires, HDMI, etc.)
Basic programming of Control4 a plus
ALL LEVEL REQUIREMENTS:
Can provide a high level of customer service
Understand all Wavelength policies and procedures, including the Wavelength Way.
Possesses leadership qualities to grow within the company.
Possesses excellent verbal and written communication skills.
Maintains a clean driving record.
Can drive company vehicles to customers’ homes and follow company vehicle policies.
Possess knowledge of business partners (dealers, contractors, etc).
Must maintain the ability to focus in a high pressure, fast paced environment.
Must maintain flexible schedule, particularly when client concerns arise.
Saturday availability is a must.
Must have the ability to work and excel in a team environment.
Must maintain a well groomed appearance.
Ability to answer client calls and emails in off hours.
LEAD LEVEL TECHNICIANS MUST:
Effectively communicate with clients regarding on site project status, timeline, and overall expectations.
Up sells additional products, services, and warranties to enhance the client’s in home experience.
Ensures that the client relationship is held as priority.
Ensures that all client questions and concern and answered to THEIR satisfaction.
Follows up with the client post project to ensure satisfaction has been met.
Completes a standard residential project from beginning to end.
Trains assistant level technicians 1 and 2 and guides them in following company policies and delegates responsibilities appropriately.
Lead Technician Candidate can perform the following autonomously:
Read and understand all home AV system design plans.
Read and understand basic residential architectural drawings.
All strategic wire installation and management.
All home TV installations.
All home audio installations.
All proper audio tuning techniques.
Complete understanding of HDMI switchers, splitters, and baluns.
Complete network set up and programming skills.
RF Remote installations and programming.
Control4 AV, comfort, security, and lighting programming.
LEAD LEVEL MUST HAVE BASIC UNDERSTANDING OF THE FOLLOWING:
Commercial 70 volt system.
Maintains up to date knowledge of ever changing integration market and consumer electronics industry.
Maintains up to date problem solving skills and techniques.
Ability to check egos at the door and listen to supervisor direction and guidance.
2+ years experience installing home audio video equipment (based on performance).
Active Control4 certification and can maintain yearly.
Does this sound like a perfect fit for you? In your application, indicate which technician level fits your experience.